Coolprofs

TNT receives Agility Award 2010

TNT Express, the European leader in global express and courier services for the business market, received the OutSystems Agility Award 2010. TNT won the award because they, developed, together with their IT services partner COOLProfs, a new platform using the Agile methodology. With the new platform, the Global Account Management division of TNT Express, can operate more efficiently and more focused. Contract Managers can now proactively respond to customer needs and management has access to better information management.

Global Account Management Solutions & Commercial is the division of TNT Express engaged in developing new products and services tailored to the needs of the top 130 large international clients.

According to Hugo Koppelaars, Director Solutions & Commercial Global Account Management, TNT Express, the contract managers worked isolation from each other. "For the department to operate more efficiently and proactively to the needs of clients into play, it is necessary that contract managers share their knowledge, experience and solutions. Another point for improvement was that the management had little insight into the value of solutions and insufficient overview of what contract managers were doing. Management had insufficient information to properly manage, "said Koppelaars.