The Service Organisation provides several offerings, each with its own Service Level Agreement (SLA), dependent on your need. It ensures that your OutSystems projects are of high quality and takes care of your application portfolio and the development environments as a whole. CoolDesk Our CoolDesk is in charge of incident management. Our consultants at the service desk provide 24/7 support to provide care and advice. Application Management We implement small changes in your applications. OutSystems platform management We proactively keep your OutSystems Platform up-to-date. Our consultants offer assistance when it comes to updates and dealing with patches. Taking care of major upgrades We take care of major upgrades of the OutSystems platform and your application portfolio. Read more about our upgrade campagne.