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The RET (Rotterdam Electric Tram) is the dynamic public transport company for the Rotterdam area. Every day 600.000 travelers use the bus, tram, metro or fast ferry relying on accurate timetable information in the Rotterdam area.

Obviously, trams, metros and buses ride on schedule whenever possible, but even the RET cannot avoid planned and unplanned disruptions.  The RET is doing everything to minimize inconvenience to passengers by offering them timely, correct information about incidents, diversions and delays. This is done through no less than nineteen different communication channels; from the RET's website and Twitter to the public transport travel information website 9292.nl and dynamic information panels at stops and in vehicles.

 IT service provider CoolProfs developed an application that allows the RET's passenger information agents to operate all communication channels in an efficient and consistent way.

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